NuPrene.co reserves the right to uphold its Return Policy. Any reasons and circumstances not covered by local laws and ordinances would invalidate such claims for return. We will accept the damaged item within seven (7) days upon receiving the package.
Items for exchange must be in its original packaging with any labels still attached. Shipping costs for items returned to us and item replacements delivered back to you shall be for purchasers account.
But for your request to be honoured, you should send us a clear photo of the alleged fault on the item at support@nuprene.co with the subject "RETURN/ REPLACEMENT” 24 hours upon receipt of the item. Encircle your concern as well, so it would be easy for us to evaluate it.
Please note that items being exchanged are your responsibility until it reaches us. It should be returned new, unused, and all original packaging intact within seven days from receipt of the item. Items that are damaged or soiled while in your custody may not be accepted and may be sent back to the customer.
Where provided, detachable straps and pouches should be included with your return.
Depending on the case, we do accept refund, but the Sales Team Lead needs to evaluate the request and the client's concerns.
All items purchased on sale / warehouse sale are FINAL SALE & No returns or exchanges.
For more details regarding our Returns Policy, send us an email at support@nuprene.co.
