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FAQ

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Important Information

We here at Nuprene.co values our clients’ satisfaction. And we make sure that every bag meets a metric of high standard to ensure our patrons’ satisfaction.

If you receive a faulty item (i.e. damaged zippers, etc.), chances are they may have slipped the meticulous eyes of our Quality Control team. Should you receive an item that is not in perfect condition please contact us via email or our social media accounts immediately so we can address your concerns right away.

  • Items should be returned within three (3) days of receipt.
  • Items should be returned in their original packaging to ensure they are adequately protected in transit.
  • Returns outside these time frames may be accepted at the discretion of NuPrene.co.

We at NuPrene.co have the right to refuse conduct business to any entity or organization who refuses to respect our company policies and employees.