FAQ

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How to shop?

NuPrene.co is only available for online purchases.

You can either make your purchases via our website or through our social media accounts.

Facebook: NuPrene.co

Instagram: NuPrene™

How do I pay?

We accept VISA / Master card credit card / debit card, Gcash, Bank Payment or remittance through the website.


You can also place your order through our official social media handles.


Facebook: NuPrene.co
Instagram: NuPrene™

What are the delivery options?

Standard delivery takes approximately 4 - 8 working days for Manila deliveries and 8 - 12 working days for provincial deliveries. Our daily cut off is 4pm. No dispatch during weekends.

Delivery fee - FREE via standard shipping

During publicly declared holidays and Christmas season, expect the increase of orders. Please allot an additional 2 to 3 working days on the expected arrival date of the item.

NuPrene.co is not liable for any delivery delays caused by any fortuitous events or force majeure. We will, however, do our best to coordinate with the courier services for speedy delivery.

For international deliveries, please message us through social media accounts and we will process your orders manually. Delivery fees vary depending on the country and size of the package.

My new Nuprene bag looks wrinkly after taking it out of the packaging. What should I do?

NuPrene Tote Bags are made of neoprene fabric (i.e soft and flexible) and flat-packed when delivered. Creases might appear as a consequence of shipping but don’t worry. Upon receiving the package, insert the rectangular baseboard, hang it and leave it for at least three hours. It will resume its original shape by then.

Creases might still be there but they'll fade out as you use the bag.

How do I care for my new Nuprene.co bag?

NuPrene Tote Bags are durable but not indestructible. Like any other bag, it needs love and care to last long as well.

Avoid making contact to coarse surfaces. When using its components (i.e. sling and zipper), make sure to provide enough support.

To get rid of accumulated grit and dirt due to everyday use, you can pop it in your washing machine for non-metallic/ matte bags and wash by hand for the metallic designs.

Place the NuPrene.co bag inside a washbag to avoid the rope handles getting tangled inside the washing machine. Don’t forget to use a mild detergent and fabric softener. If needed, a gentle stain remover can be used on surface stains prior to washing.

To dry, simply hang on a coat hanger overnight at room temperature. Make sure you hang it in a shaded and airy area.

Don’t expose to direct sunlight or any form of heat, it may cause irreversible damage to the product. Also, don't iron it or apply steam on it. Do not dry clean or tumble dry too.

A lint roller can be used to remove any loose fibers and threads that may attach to the surface of your NuPrene.co bag from any clothing worn.

Returns & Exchanges

NuPrene.co reserves the right to uphold its Return Policy. Any reasons and circumstances not covered by local laws and ordinances would invalidate such claims for return. We will accept the damaged item within seven (7) days upon receiving the package.

Items for exchange must be in its original packaging with any labels still attached. Shipping costs for items returned to us and item replacements delivered back to you shall be for purchasers account.

But for your request to be honoured, you should send us a clear photo of the alleged fault on the item at support@nuprene.co with the subject "RETURN/ REPLACEMENT” 24 hours upon receipt of the item. Encircle your concern as well, so it would be easy for us to evaluate it.

Please note that items being exchanged are your responsibility until it reaches us. It should be returned new, unused, and all original packaging intact within seven days from receipt of the item. Items that are damaged or soiled while in your custody may not be accepted and may be sent back to the customer.

Where provided, detachable straps and pouches should be included with your return.

Depending on the case, we do accept refund, but the Sales Team Lead needs to evaluate the request and the client's concerns.

All items purchased on sale / warehouse sale are FINAL SALE & No returns or exchanges.

For more details regarding our Returns Policy, send us an email at support@nuprene.co.