FAQs

How to shop?

Our products are available online through nuprene.co, as well as our official stores on Shopee, TikTok, and Lazada (NuPrene).

How long is the delivery?

We ship all orders the next business day.

For Metro Manila addresses, delivery usually takes 3–7 working days. For provincial areas, please allow 8–12 working days for your order to arrive.

Can I return my order?

We’re really sorry to hear that you’d like to return your order.

For return requests and complete details on the process, kindly refer to our Returns page.

How to care for items?

Mini Luggage Bags

  • Designed for everyday adventures and easy care. Simply wipe the surface with a damp cloth to clean. Avoid using acetone or other acidic solutions to help preserve the bag’s color and finish.

Pro Tip: Store away from direct sunlight or heat to prevent fading and keep the exterior looking fresh.

Leather Bags

  • Durable and stylish, leather bags are easy to care for. Wipe the surface with a damp cloth to keep them looking fresh. For tougher stains, gently use a soft cloth with an oil-based cleanser. Avoid harsh chemicals to maintain the bag’s finish. For ink or pen marks, lightly blot the area with mild soap and water.

Pro Tip: If a dust bag isn’t included, store your bag in a breathable cotton pillowcase or a clean, dry closet space. Avoid overstuffing to maintain its shape.

Nylon Bags

  • Perfect for everyday wear, nylon bags are simple to maintain. Mix mild soap with water and gently scrub with a soft brush, then wipe clean with a damp cloth. Always air-dry in a shaded area to protect the color. For ink or pen marks, dab gently with a cotton pad and rubbing alcohol or non-acetone remover.

Pro Tip: Avoid direct sunlight or heat for long periods to prevent fading, and store upright to keep the bag’s form.

Other Bags

  • Lightly wipe or spray the surface with soapy water or alcohol, then wipe dry with a soft cloth to keep your bag looking its best.

Pro Tip: For bags with embellishments or delicate finishes, handle gently and store separately to avoid scratches.

What materials are your bags made of?

Mini Travel Bags

  • Matte polycarbonate & ABS or glossy polycarbonate for a sleek, durable finish.

Leather Bags

  • High-quality PU leather for a stylish and versatile look.

Nylon Bags

  • Made from durable nylon, perfect for everyday adventures.

Other Bags

  • Crafted from oxford, canvas, or nylon polyester for lightweight and easy-to-care-for designs.

Are your bags waterproof or water-resistant?

Most of our bags are designed to be water-resistant, protecting your essentials from light rain or spills.

Pro Tip: For leather and other delicate materials, avoid soaking the bag to keep it looking its best.

Can the bag fit a laptop, tablet, or other items?

Most of our tote bags and select backpacks are designed to comfortably carry laptops, tablets, and everyday essentials. 

For exact fit, please refer to our size guide here.

Do you accept bulk orders or corporate orders?

Yes! We’d love to help with bulk or corporate orders. Please send us a message with the details, and our team will assist you.