FAQ
Product
What is neoprene?
Neoprene is a waterproof fabric, usually used for wetsuits and other gear design to withstand cold and moist temperatures.It is an ideal material to ensure that your essentials are safe and dry.
Neoprene is also lightweight and durable, so we assure you that everything stays intact wherever you go!
How to shop?
We only accommodate online purchases. You can shop through our website, nuprene.co.
How to care for items?
Neoprene Bags
NuPrene Tote Bags are durable but not indestructible. Like any other bag, it needs love and care to last long as well.
To get rid of accumulated grit and dirt due to everyday use, we hand or machine wash in water below 40 degrees celsius. Mild detergent can be used. Do not tumble-dry or dry clean! Hang to dry naturally.
For storage, do not store bag in temperatures exceeding 40 degrees celsius. Do not store it under direct sunlight or under heavy compression. Avoid ironing as to not damage the neoprene material.
A lint roller can be used to remove any loose fibers and threads that may attach to the surface of your bag from any clothing worn.
Mini-Luggage Bags
Your on-the-go bag is also easy to maintain! Simply wipe the bag with a wet cloth. Avoid using acetone or any acidic solutions to maintain the color and finish of the bag.
Why is there wrinkling in my Nuprene bag?
Your neoprene bag is packed flat when shipped. This may cause wrinkling on the folded parts of the bag. But don’t worry, simply hang the bag open and the creases will start to straighten.
How do I care for my new Nuprene.co bag?
NuPrene Tote Bags are durable but not indestructible. Like any other bag, it needs love and care to last long as well.
Avoid making contact to coarse surfaces. When using its components (i.e. sling and zipper), make sure to provide enough support.
To get rid of accumulated grit and dirt due to everyday use, you can pop it in your washing machine for non-metallic/ matte bags and wash by hand for the metallic designs.
Place the NuPrene.co bag inside a washbag to avoid the rope handles getting tangled inside the washing machine. Don’t forget to use a mild detergent and fabric softener. If needed, a gentle stain remover can be used on surface stains prior to washing.
To dry, simply hang on a coat hanger overnight at room temperature. Make sure you hang it in a shaded and airy area.
Don’t expose to direct sunlight or any form of heat, it may cause irreversible damage to the product. Also, don't iron it or apply steam on it. Do not dry clean or tumble dry too.
A lint roller can be used to remove any loose fibers and threads that may attach to the surface of your NuPrene.co bag from any clothing worn.
Why is there wrinkling in my Nuprene bag?
Your neoprene bag is packed flat when shipped. This may cause wrinkling on the folded parts of the bag. But don’t worry, simply hang the bag open and the creases will start to straighten.
My bag has a "new shoe" aroma. How do I get rid of the smell?
Occasionally, neoprene bags would have that “new shoe” smell coming from production. Don’t worry! The smell is definitely non-toxic and will come off once used and exposed to fresh air.
Shipping
What are my delivery options? How long is shipping?
We offer free standard delivery! For Metro Manila, shipping takes about 3-7 working days, while provincial areas take about 8-12 working days.
How do I track my order?
Once you place an order, you can track your parcel through the tracking number stated in the email order confirmation. Do take note that the tracking number will be active after 48 hours from the time of email confirmation receipt.
Orders, Billing and Payment
Can I change or cancel my order?
Unfortunately, once you have received your order confirmation through email, any changes or cancellations will no longer be allowed.
What are your payment options?
Our payment channels are powered by Xendit! We accept the following payment options:
- Visa/Mastercard Debit or Credit Cards
- Payment Centers: 7Eleven, Cebuana Lhuiller
- E-wallet channels: GCash, GrabPay, ShopeePay, and Maya
- Direct Debit Payments through limited our limited bank partners
We also accept 3-months zero installment payments through our partner Billease.
Do you offer cash on delivery?
Yes! We offer cash on delivery nationwide.
What are your return and exchange policies?
We can replace your faulty/defective product, given that the following is provided to our team within 7 days of receipt:
- Video of unboxing the item upon receipt
- Clear pictures of product defect
- Other documents as needed by our Customer Service Team
Shipping fee for replacement items should be initially shouldered by the customer, and refunded by our team once replacement has been processed.
If you made an order through our site and would like to exchange a faulty item, reach us at support@nuprene.co